Support

At Spark Web Solutions, we know that the launch of your new website is only the beginning of a much longer journey, and we’re committed to being with you every step of the way.

So we’ve created support options to cover everyone’s needs – from those who only need occasional help to those who want to regularly invest in expanding and enhancing their online presence.

Intermittent Support

Sometimes you just need help straight away without having to sort through longer-term arrangements. Or maybe you only need it every now and then. If that sounds familiar then our Intermittent Support is for you.

Intermittent Support is billed in 30-minute blocks at $77 per block.

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Please note that all prices quoted exclude GST.

Support Bundles

Our pre-paid Support Bundles are ideal if you know you’re going to want support but not sure exactly how much or when, or if you’re not ready to commit to a longer engagement.

Support Bundles are billed in 15-minute blocks at $35 per block, with discounts for larger bundles. Bundles are valid for a set period of time, depending on their size.

5 hours
10 hours
20 hours
$700
$1260 (save 10%)
$2380 (save 15%)
Valid for 2 months
Valid for 4 months
Valid for 6 months

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Please note that all prices quoted exclude GST.

Support Agreements

The ultimate form of Support, Agreements are available as a 6- or 12-month contract. If you know you’re going to need a reasonable amount of support over an extended period of time – or just want the best value – then these are for you!

Support Agreements are billed in 15 minute blocks at discounted rates. Agreement hours roll over from month to month, to a maximum balance of 2 month’s worth (6-month contracts) or 4-month’s worth (12-month contracts). Any additional hours will be charged at the discounted rate.

5 hours/month10 hours/month15+ hours/month
$595/month (save 15%)$1120/month (save 20%)from $1575/month (save 25%)

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Please note that all prices quoted exclude GST.